# ABOUT US

[Sneakers.com](https://www.sneakers.com) is your go-to destination for the best in footwear, offering a wide variety of shoes below retail price. Whether you're looking for hiking boots, running shoes, soccer cleats, or sneakers for everyday wear, Sneakers.com ensures you can find the perfect pair for any occasion.

Sneakers.com is owned and operated by GOAT Group. To learn more about Sneakers.com's parent company, please visit the [official GOAT Group website](https://www.goatgroup.com/).

About Us

Terms of Use

# SHIPPING AND RETURNS POLICY
**Last updated: August 25, 2026**

## ‘STANDARD PLUS’ AND ‘LOWEST PRICE’ OPTIONS

At checkout, you will be provided two options: ‘Standard Plus’ and ‘Lowest Price’. 
Items ordered with ‘Standard Plus’ will not incur any shipping or restocking fees upon a return (see terms under “Returns” below). This option also provides priority customer support in the event a buyer has any questions, concerns or issues regarding their order. Please be advised that to receive priority customer support, it is required that you include your order number when [submitting a customer service request](https://support.sneakers.com/hc/en-us/requests/new). Doing so will enable our customer support team to appropriately prioritize your order issue and respond to you sooner.

You can submit a customer service request through the [Sneakers.com support page](https://support.sneakers.com/hc/en-us) or by clicking ‘Contact Us’ at the bottom of your Sneakers.com order emails.

Returns for items ordered with  ‘Lowest Price’ will incur the standard return costs (return shipping and a restocking fee of 15% of the item’s price).

## DELIVERY

Excluding PO boxes, it will typically take 5-8 business days for an order to be delivered to a buyer located in the 48 contiguous states. All delivery times are estimates and are not guaranteed. Shipments may be affected by weather-related delays, carrier limitations or other events outside of our control. 

Once your order ships, you will receive an email notification with your tracking information. 

Please be advised that Sneakers.com only delivers to addresses located within the contiguous US, excluding military bases.

## UNDELIVERABLE ITEMS

If your item is returned to us as undeliverable, you will be sent an email prompting you to log into your Sneakers.com account - or create a new account using the email address associated with your order - and have your item shipped to a new or preexisting address on file. 

Undeliverable items will incur a $7.99 shipping cost to be re-shipped.

## RISK OF LOSS

Sneakers.com is the seller of record for purchases made by buyers shopping from the United States.

If you do not receive your package, please contact us here and we will assist you by filing a claim with the carrier, provided that the package was not delivered to a freight forwarder and the loss did not occur after the package was dropped off by the carrier.

We may require you to sign and return an affidavit, verify your identity through a third-party service provider and/or file a police report before reviewing your claim. We will credit your account at our discretion and as required by applicable law. Claims may be denied for the following reasons, including but not limited to:

 * **Proof of Delivery**: There is evidence of delivery, such as a signature or photographs.
 * **Incorrect Address**: The shipping address provided was incorrect or incomplete, resulting in an undelivered package.
 * **Late Claims**: Claims must be submitted within 14 days. Any claims filed after this period may be denied.
 * **Suspicious Activity**: There is suspicion of fraudulent activity, particularly if there is a pattern of similar claims.
 * **Insufficient Evidence**: The claim lacks necessary documentation or proof to support the request.

Please note that for buyers located in the US, site credit issued as part of a refund expires exactly one year after its issue date, unless otherwise specified.

## PRICING, AVAILABILITY AND SALES TAXES

All prices are subject to change without notice at any time. Available inventory is subject to change without notice at any time. As a result, if your order is canceled for any reason, you may not be able to purchase the same item you originally ordered, and if the same item is available, it may not be available at the same price of your original purchase.

We will collect sales or use tax (collectively **“Sales Tax”**) on purchases of taxable items from buyers located in certain jurisdictions where we have determined that we have a legal obligation to collect taxes for such purchases. In these jurisdictions, we will remit the tax collected from buyers to the appropriate taxing authority. In jurisdictions where we do not collect taxes, applicable tax laws may require buyers to remit, or pay taxes to the appropriate taxing authority.

Sales Tax will apply based on a buyer’s shipping address rather than a buyer’s billing address. These taxes will apply to all purchases of taxable items for applicable jurisdictions, even for current offers that are completed at a later time.

Applicable tax rates may vary by jurisdiction. For Sales Tax purposes, some states may include shipping fees in the calculation of Sales Tax while other states may exclude shipping fees.

## PAYMENT METHODS

We accept most major credit cards as well as Apple Pay. We also offer flexible payment options through Affirm, Klarna, and Zip. 


## SHIPPING, CONTACT, BILLING, AND PAYMENT INFORMATION

Please review your shipping, contact, billing, and payment information for accuracy before submitting an order. Billing information must match the billing information you have on file with the issuing bank. Please note that Sneakers.com is unable to change a shipping address once the order has been placed.

## ORDER REVIEW

All orders are subject to fraud review which may result in a delay in processing. We may also require additional information in order to verify your purchase. Until you receive final confirmation of your purchase, please check your email and respond to any requests for verification. While your order is being reviewed, your account may be placed on hold until the review is completed.

## RETURNS

You have 14 days from the date you receive your item(s) to request a return. Failure to initiate a return request within 14 days of receipt may result in the denial of your return request. To initiate a return, please contact our customer support team [here](https://support.sneakers.com/hc/en-us/requests/new). Once we receive your return, the item(s) will be evaluated before your refund is issued.

If you wish to return an item and you selected the ‘Lowest Price’ option at checkout, your refund amount will be the item total minus the shipping costs to and from you as well as a restocking fee equal to 15% of the item's price. If you selected ‘Standard Plus’ as your option at checkout, your return will not incur any shipping or restocking fees.  

All refunds will be provided in the form of site credit, which expires one year after the date of issuance.

If you elect to return your item for a refund, the item(s) will be evaluated before your refund is issued. Evaluation criteria include the following:

 * Item(s) must include the return label and packing slip provided by us. Please note returns will not be processed without a Seakers.com return label and packing slip.
 * Item(s) must be in the condition they were in when sent by us, including but not limited to: same item, no damage, original tags, no creases as a result of try-on and/or wear, no sole wear.
 * Item(s) must be shipped to us in an appropriately sized and undamaged shipping box.
 * Item(s) must be shipped to us within 3 days of receiving your return label. The evaluation process may take up to 7 days from receipt of the returned item and we reserve the right to make the final decision on all return requests.

Make sure to only include the item(s) to be returned in your shipping box. We will be unable to return any additional items included with your return.

## ORDER CANCELLATION

We reserve the right to cancel orders at our sole discretion. You will not be charged for the order if it is canceled by us. If your order is canceled after you have already been charged for the order, we will refund you the amount you paid for the item(s) to your original payment method. Please allow your financial institution 3-5 business days (Monday - Friday, excluding holidays) to fully process the refund.

## DISPUTES

If, for any reason, you dispute any transaction made on the Sneakers.com website, your account may be placed on hold until the dispute is resolved. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to item(s) you purchase on the Sneakers.com website. Without limiting the generality of the foregoing and except as provided under “Returns” above, you will not dispute or seek a chargeback from the company whose credit card or method of payment you used to purchase item(s) on the Sneakers.com website. Should you do so, your order(s) may be canceled, and we may, in our sole discretion, refuse to honor pending and future purchases made from all credit card accounts or online accounts on which such chargebacks have been made and may prohibit all persons in whose name(s) the credit accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from purchasing item(s) on the Sneakers.com website.


Shipping and Returns Policy

# COMMITMENT TO ACCESSIBILITY

Sneakers.com is committed to making its website's content accessible and user friendly. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please [submit a request](https://support.sneakers.com/hc/en-us/requests/new) to our team with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to improve our services.

Commitment to Accessibility

Privacy Policy

# COPYRIGHT AND INTELLECTUAL PROPERTY POLICY  
**Last updated: March 13, 2025**

SNEAKERS.COM LLC. (“**SNEAKERS.COM**”) respects the intellectual property rights of others and expects its users to do the same. It is SNEAKERS.COM’s policy, in appropriate circumstances and at its discretion, to disable and/or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing the copyrights or other intellectual property rights of others.

**NOTIFICATION OF COPYRIGHT INFRINGEMENT**

In accordance with the Digital Millennium Copyright Act, the text of which may be found on the U.S. Copyright Office website, SNEAKERS.COM will respond expeditiously to claims of copyright infringement committed using the SNEAKERS.COM website accessible at [www.Sneakers.com](https://www.sneakers.com) (“**Site**”), our mobile applications, and any other properties that link to this Copyright and Intellectual Property Policy (collectively, the “Service”) that are reported to SNEAKERS.COM’s Designated Copyright Agent identified below.

If you are a copyright owner, or are authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Service by providing SNEAKERS.COM’s Designated Copyright Agent (specified below) a DMCA Notice of Alleged Infringement (“**Notice**”) containing the following information:

 * Your full legal name and your electronic or physical signature.
 * Identify the copyrighted work that you claim has been infringed, or, if multiple copyrighted works are covered by this Notice, you may provide a representative list of the copyrighted works that you claim have been infringed.
 * Identify the material that you claim is infringing (or to be the subject of infringing activity) and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material, including at a minimum, if applicable, the URL of the link shown on the Site where such material may be found.
 * Provide your mailing address, telephone number, and, if available, email address.
 * Include both of the following statements in the body of the Notice: “I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).” “I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”

Deliver this Notice, with all items completed, to SNEAKERS.COM’s Designated Copyright Agent - Copyright Agent c/o SNEAKERS.COM 3433 W Exposition Pl, Los Angeles, CA 90018, <legal@Sneakers.com>. Upon receipt of the Notice, SNEAKERS.COM will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged material from the Service.

**NOTIFICATION OF TRADEMARK INFRINGEMENT**

If you believe that your trademark (“**Mark**”) is being used on the Service by a user in a way that constitutes trademark infringement, please provide SNEAKERS.COM’s Designated Copyright Agent (specified above) a notice containing the following information:

 * Your full legal name and your electronic or physical signature.
 * Information reasonably sufficient to permit SNEAKERS.COM to contact you or your authorized agent, including a name, mailing address, telephone number and, if available, an email address.
 * Identification of the Mark(s) alleged to have been infringed, including (i) for registered Marks, a copy of each relevant federal trademark registration certificate or (ii) for common law or other Marks, evidence sufficient to establish your claimed rights in the Mark, including the nature of your use of the Mark, and the time period and geographic area in which the Mark has been used by you.
 * Information reasonably sufficient to permit SNEAKERS.COM to identify the use being challenged.
 * Include both of the following statements in the body of the notice: “I hereby state that I have not authorized the challenged use, and I have a good-faith belief that the challenged use is not authorized by law.” “I hereby state under penalty of perjury that all of the information in the notification is accurate and that I am the owner of the Mark, or authorized to act on behalf of the owner of the Mark.”

Upon receipt of notice as described above, SNEAKERS.COM will seek to confirm the existence of the Mark on the Service, notify the registered user who posted the content including the Mark, and take whatever action, in its sole discretion, it deems appropriate, including temporary or permanent removal of the Mark from the Service.

**NOTIFICATION OF OTHER INTELLECTUAL PROPERTY (“IP”) INFRINGEMENT:**

If you believe that some other IP right of yours is being infringed by a user, please provide SNEAKERS.COM’s Designated Copyright Agent (specified above) a notice containing the following information:

 * Your full legal name and your electronic or physical signature.
 * Information reasonably sufficient to permit SNEAKERS.COM to contact you or your authorized agent, including a name, mailing address, telephone number and, if available, an email address.
 * Identification of the IP alleged to have been infringed, including (i) a complete description or explanation of the nature of the IP, (ii) evidence that you own the IP in the relevant jurisdiction, including copies of relevant patents, registrations, certifications or other documentary evidence of your ownership, and (iii) a showing sufficient for SNEAKERS.COM to determine without unreasonable effort that the IP has been infringed.
 * Information reasonably sufficient to permit SNEAKERS.COM to identify the use being challenged.
 * Include both of the following statements in the body of the notice: “I hereby state that I have not authorized the challenged use, and I have a good- faith belief that the challenged use is not authorized by law.” “I hereby state under penalty of perjury that all of the information in the notification is accurate and that I am the owner of the IP, or authorized to act on behalf of the owner of the IP.”

Upon receipt of notice as described above, SNEAKERS.COM will seek to confirm the existence of the IP on the Service, notify the user who posted the content including the IP, and take whatever action, in its sole discretion, it deems appropriate, including temporary or permanent removal of the IP from the Service.

Counter notification, as permitted by applicable law and, in particular, the Digital Millennium Copyright Act, may be sent to SNEAKERS.COM’s Designated Copyright Agent. All counter notifications must include:

 * Your physical or electronic signature;
 * An identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access disabled;
 * Adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address);
 * A statement under penalty of perjury by you that you have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; and
 * A statement that you will consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or if you reside outside the United States for any judicial district in which the Site may be found) and that you will accept service from the person (or an agent of that person) who provided the Site with the complaint at issue.

It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.

If you have any questions regarding our legal policies, please [contact us](https://support.sneakers.com/hc/en-us/requests/new). 

Copyright

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I use Sneakers/GOAT to find great deals on sneakers. I own over 200 pair of sneakers and have only recently found your company. I’ve probably purchased over 20 pair of sneakers from you guys and service has been great. Shipping has been fast. I was impressed that a pair I purchased was defective and you found it before delivery and replaced it. I thought that was great!

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